Frequently Asked Questions

 

What if I miss a session? 

Please refer to our cancellation policy detailed on our 'Pricing' page. 

What do I wear and bring?

Generally we recommend children wear old, comfortable clothes. Also be mindful that the parent/guardian will be interacting closely with their child so may want to wear comfortable clothes themselves or bring a change of clothes.  

For Movers & Makers sessions, we recommend you bring:

  • a change of clothes
  • wipes
  • plastic bag for dirty clothes

How many children are in a session?

We aim to have no more than 13 children in each session, so that each child receives individual attention and has the time to explore each item at their own pace.

I have more than one child. Can I get a discount? 

Yes. A discount of 10% will be applied to the second child and each subsequent child. Older siblings (pre-school or school aged) are welcome to come along but must be supervised at all times. If they wish to participate in the session they must be booked in. 

How and when do I pay? 

To take out a membership and book your child into a session, please see our bookings page. We have a variety of memberships on offer, which can either be purchased over the phone or in person at Kid & Hub. You can pay via credit card or cash. All payments are to be made prior to your child participating in an activity. You do not need to book to visit the play hub or coffee hub, just come along!

Is there car parking?

There is car parking at the front and rear of Kid & Hub. We are located near the corner of Magill Road and Portrush Road, directly behind Anytime Fitness. Entry via Magill Road only. 

Is there a locker for my personal belongings?

There are no lockers, however there is a bag/shoe station directly in front of the activity hubs. You are required to take responsibility for your own belongings.

What if my child is sick?

Please refer to the cancellation policy.

Are you a child-minding service? 

No. At least one parent or guardian must be in attendance at Kid & Hub, and you must supervise your children at all times.